Success Coach Manager
About ReUp Education
More than 40% of college students in the U.S. drop out -- some 37 million Americans in the last two decades. Many of these “Forgotten Students” leave college with mountains of debt (over $27 billion annually) and without the earning power of a diploma. The social, economic, and human potential loss is enormous.
While this completion crisis is alarming, ReUp has the solution. We are proud to work with some of the most diverse universities and colleges in the country -- tackling this problem together at scale.
Founded in 2015, we are the only organization that focuses exclusively on helping universities engage and re-enroll students who have “stopped out” and support them until graduation, through our technology-enabled service. To date, we have re-enrolled over 7,500 students and recaptured over $18 million in tuition for our university partners.
ReUp Education is seeking a Success Coach Manager to support our coaching operation and services team to drive student engagement and retention. Leveraging a data-focused mindset and strong interpersonal skills, you will support a team of student coaches, identify pain points and inefficiencies in our coaching practices, and execute high quality service at a growing scale. Your efforts will enable us to achieve our ambitious goal of re-enrolling millions of college students and supporting them through to graduation.
This is a great opportunity to play a meaningful role in a growing startup as we tackle a huge problem that affects a largely underserved population. If you’re interested in coaching, training and development, and thinking strategically on how to transform people’s lives, come join us!
You’ll be a great fit if you are:
A highly relational leader who knows how to motivate a diverse and inclusive team to achieve great results.
A problem solver who is experienced in diagnosing performance challenges, devising solutions, and navigating ambiguity.
An effective communicator who can compellingly articulate team goals and give high quality feedback.
Impact-driven and deeply interested in helping students re-enroll into college and earn their degree.
Manage part of our Success Coach team (6-8 people), motivating them, managing performance expectations against goals, using data to inform decisions, and supporting their professional growth.
Support Success Coach onboarding and training.
Report to our Head of Coaching with thoughtful and strategic input.
Provide quality assurance in coaching and student interactions
Assess productivity, identify obstacles, and support Coaches on efficiency and effectiveness.
Support systems implementation to collect and share coaching ‘best practices’ and insights steeped in our Coaching Model.
Partner with marketing, product and data teams to better understand our universities and students to enhance and strengthen our support systems for students and coaches
Stay up-to-date on current technologies and trends in the higher education and coaching industry, including research-based interventions
Manage complex problems in a fast-paced, workforce-distributed start-up environment.
At least 5 years experience in coaching and developing individuals, with at least 2 years experience managing a team of 3 or more. Prior experience in higher education a plus, not required.
Familiarity with a CRM program (Salesforce preferred) and the Google Suite
Ability to work remotely in a private and quiet working space. Working space at home with a secure network is required.
A data-driven mindset that embraces the use of data to drive and support performance
Proven multitasking skills in a fast-paced environment. Prior experience in an unstructured, startup, or highly remote organization a plus.
A high level of organization, with the ability to coordinate activities that drive goal attainment (OKRs)
A high degree of initiative in resolving issues and developing process enhancements
This role is a remote (work from home) position based in the US, or can be based in our San Francisco office. Some travel for team retreats and meetings required (roughly once a quarter).
ReUp employees share a passion for supporting students as they embark on finishing what they started. We believe in the power of human potential and feel that in our bones and our culture. We really mean it when we say we care about hiring people from diverse backgrounds and building an equitable company.
We strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We believe shared ownership builds a more resilient company, and we tackle hard problems, together. If that sounds like your dream work environment, we look forward to hearing from you.
Medical, dental, and vision insurance for employees
Flexible time off and remote work opportunity
We will supply the tools you need to set your workspace up for success, including a Mac or PC laptop
ReUp Education, Inc. ("ReUp") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ReUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ReUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ReUp’s employees to perform their job duties may result in discipline up to and including discharge.