Strategic Account Manager

At ReUp Education, it is our mission to clear a path for students who have taken a break from college to return to school, complete their remaining credits, and graduate.

40% OF COLLEGE STUDENTS IN THE UNITED STATES DROP OUT. That’s more than 37 million Americans who were on the path to a degree but couldn’t finish. Many dropouts are the first in their family to go to college, with a myriad of financial, social, and academic challenges that keep them from finishing.

From that point students often take jobs that don’t pay as well, ignite their passion, or let them reach their potential. Even worse, they leave college with mountains of debt just like graduates, but without the earning power of a diploma.

While this completion crisis is alarming and a true tragedy of opportunity, we believe it is fixable.

 

A SOLUTION

ReUp addresses the fact that over 89% of dropouts report they’ve thought about re-enrolling, by partnering with universities to re-enroll students.

ReUp uses proprietary technology to locate these students and give them the resources to get back in school. Our program includes big data analytics, marketing IP, human ingenuity, and a lot of heart and soul. Once students go back to school, we continue to support them in their quest to earn a degree.

Since February of 2017, we’ve sent over 4000 students back to school. We are the only higher-ed company in the U.S. to focus exclusively on serving this unique population.

 

The Opportunity

ReUp Education desires an experienced Strategic Account Manager that will elevate our client experience, manage our partnerships in a strategic way, and ensure the growth and renewal of our existing university relationships. In this newly created role, you will be the primary point of contact between ReUp and our University partners. This role will take the lead on being the bridge between Sales and Operations at the start of a new University relationship, and will play the lead role in new Client implementations. On an ongoing basis, you will coordinate and collaborate with ReUp team members in Product, Sales, and Marketing to ensure client satisfaction, growth, and renewals. We are looking for someone who is passionate about building long-lasting and mutually beneficial client partnerships.

Communication skills are essential in this role, to ensure that business needs and opportunities are being met and addressed. If you are motivated, results-driven, and enjoy working in a team environment, then we’d like to meet you!

RESPONSIBILITIES

  • Coordinate the handoff from Sales for new Client onboarding

  • Manage and oversee the process of new Client implementation, coordinating internal support teams with the Client team

  • Proactively engage with Clients to ensure their needs are met throughout the relationship

  • Design processes and procedures that will support the growth and scalability of ReUp’s account management approach and capabilities

  • Identify client needs and suggest appropriate products/services

  • Leverage data-driven insights to track, manage, and engage our clients, while consistently managing results and customer health

  • Customize solutions to increase customer satisfaction

  • Build long-term trusting relationships with clients

  • Create quarterly business reports and reviews that can be shared with Clients about results and opportunities to improve

  • Use client insights and industry knowledge to keep ReUp competitive with current clients and in the higher ed marketplace

  • Report to leadership on challenges and opportunities with Clients

  • Client travel and travel to industry conferences expected


Experience

  • 7+ years proven work experience in a similar role

  • Very high customer service focus

  • Strong interpersonal relationship skills; ability to work effectively with employees at various levels in our partner organization

  • Experience with Salesforce

  • Familiarity with MS Excel (analyzing spreadsheets and charts)

  • Strong presentation creation abilities (verbal, written) including Powerpoint

  • Ability to deliver engaging presentations

  • Understanding of performance metrics

  • Excellent communication and negotiation skills

  • Flexible, problem-solving orientation

  • BS degree in Marketing, Business Administration or relevant field


LOCATION

The Strategic Account Manager can work out of our San Francisco office, or if based outside of the Bay Area, can work remotely and make periodic trips to San Francisco.

 

COMPANY CULTURE

ReUp employees share a passion for second chances. We fight hard to support students as they embark on finishing what they started. We believe in the power of human potential and you can feel that in our bones and our culture. We really mean it when we say we care about hiring people from diverse backgrounds. Take a look at our team tab on our website to read about our staff’s stories. We strive to create a safe and supportive environment where trust, communication, creativity, and humility are valued as highly as technical skills. We believe shared ownership builds a more resilient company, and we tackle hard problems, together. If that sounds like your dream work environment, we look forward to hearing from you.

 

BENEFITS

  • Medical, dental, and vision insurance for employees; we pay 100% of the employee's premium and 50% of any dependents' premiums.

  • Flexible time off and work from home policies.

  • 401(k) plan

 

TO APPLY

Submit your resume and cover letter to careers@reupeducation.com.


ReUp Education, Inc. ("ReUp") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, ReUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ReUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ReUp’s employees to perform their job duties may result in discipline up to and including discharge.