Sarah Horn has spent her entire career in higher education, focused specifically on strategies that drive student success and improve student outcomes. For more than 15 years she has created, implemented, and managed student retention solutions at dozens of colleges and universities across the country.
From 2013-2016, Sarah led the Retention Services division at Helix Education, and her team coached thousands of students. They saw up to a 5 percent annual retention improvement at their university partners. At Altius Schools, she managed the retention division for associate degree-seeking students. Under her guidance, students successfully transferred or graduated at a rate of 65 percent – compared to a national benchmark of 28 percent. At the beginning of her career, Sarah was a Success Coach at InsideTrack and eventually led one of the largest teams in the company.
Sarah has been invited to present her work at Educause, APSCU, UPCEA, NSSR, and CampusTech.
Chief Operating Officer
Anne Kubek joined ReUp Education as the Chief Operating Officer, overseeing Product, Marketing, Operations, Analytics and Finance. Anne is an accomplished Senior Executive and non-profit Board Member with more than 25 years of success in the book industry, including technology-based business services for publishers. Leveraging extensive experience in retail operations, human resources, staff development, communications, B2B, B2C, SaaS, and marketing, she is able to provide leadership on strategy, operational improvements and rapid growth.
Anne’s executive career began with Borders Group, Inc. where she helped grow Borders bookstores from a dozen to hundreds of locations. As Executive Vice President of Merchandising and Marketing and SVP of Stores she oversaw annual revenues of $3.9B with 100M customer transactions across 1,000 stores.
Most recently, Anne was Executive Vice President at INscribe Digital where she was recruited to launch the e-books division, to be scaled over five years. In that time, she grew the division from 0 to 300 clients, including Disney, and Scholastic. The company was sold in a successful acquisition transaction in 2016 to the Independent Publishers Group.
Anne holds an MBA from the Stephen M. Ross School of Business at the University of Michigan and a BA in English Language and Literature from the University of Michigan. Anne is a seasoned Board Member presently serving as Board Chair for the Book Industry Charitable Foundation and Board President for Bay Area Women in Publishing.
Head of Coaching Services
Prior to starting with ReUp, Katy worked in education setting vision, managing team execution, and coaching and developing others. Her career began as a teacher in St. Louis with Teach For America. After six years of teaching she moved on staff with Teach For America Chicago and Northwest Indiana. As the Managing Director of Teacher Leadership Development she led teams of coaches working to improve educational outcomes for over 2,000 students across the Chicagoland and Northwest Indiana landscapes.
Through rigorous data analysis and high expectations, she consistently exceeded student outcome goals by achieving 110% of the target benchmark on average for four consecutive years, and doing so while successfully leading the elementary team of managers through several organizational changes.
Katy is thrilled to continue her career in education with ReUp knowing that many of her first students are graduating high school and soon to be navigating the college process. She knows a college education opens a world of opportunity and every student deserves the chance to pursue and finish this dream.
Katy received her BA in Psychology from the University of Notre Dame, holds a Master of Arts in Teaching from Webster University, and is currently pursuing her MBA at the University of Chicago Booth School of Business.
Head of Finance and Strategy
Tahsin is a seasoned professional with experience in the retail and education sector. As a team member of TNTP, she engaged with school districts across the country to design and structure their teacher career pathways and compensation programs. Her experience in corporate finance extends to both Fortune 50 companies and startup firms, where she has been responsible for determining the financial viability of proposed projects, modeling the impact of strategies on key parameters, translating company data into meaningful KPIs, and leading process improvement initiatives.
Tahsin has an industrial engineering undergrad degree and earned her M.B.A. degree from Emory University in Atlanta.
Head of Product
Zack is passionate about building impactful products that leverage technology for social good, and has done so for over a decade. Before joining ReUp, he led end-to-end development of the LRNG platform from prototype to market to scale within major US cities to transform how youth access learning and connect to career pathways.
Equipped with expertise in consumer web, social enterprise, and platform strategy, he has worked with digital consulting firms Integral Interaction and Quor Studio to help organizations including Participant Media, American Express, Intel, Disney, Maker Media, Hewlett, and PG&E to create more compelling products, programs, and services. Prior, he played a pivotal role in the creation of USA Projects (now HatchFund), an innovative crowdfunding platform for America’s finest artists, resulting in millions raised to date.
Zack also serves as a board member for Music-COMP, as well as an advisor to COVO, Shakespeare Central, and the Artists Rights Coalition. He received his Bachelor's degree in Jazz and Environmental Studies from Ithaca College in New York and currently lives in San Francisco.
Head of Partner Success
Mira Fontana has spent more than 15 years of her career at mission-driven education organizations, focused on impacting student success and helping individuals thrive in their chosen professions. She most recently built and led a business development team at OnCourse Learning dedicated to connecting the nursing community of the US to viable education and employment options. Prior to that Mira headed the Student Success team at Helix Education and between 2009 and 2015 worked at InsideTrack in a number of client partnerships and operations leadership roles developing, implementing and expanding solutions to impact student success. The efforts of her teams resulted in 100%+ increase in inquiry-to-start conversion and 20% pts increase in YOY student retention rates.
It is personally important to Mira to continue playing a part in creating solutions for the obstacles learners face, so they can reach their full potential. Joining the ReUp team as the next step in her career cannot be more aligned with that passion.
Mira holds a Bachelor degree in Japanese Studies from Hope College and an MBA with a concentration in Leadership from NYIT.
Director of Data
Manoj brings over 20 years of experience tech experience to ReUp. He has spent the last 5 years in Data and Analytics at Facebook and RedBubble, where he had varied level of management experience, from building teams from ground up to managing large teams in multiple international locations. Prior to that Manoj gained experience at corporations like Deloitte and Earthlink and at start-ups including his own. Manoj has also been a speaker at multiple Data events like DataWeek and Big Data Innovation.
Manoj holds an MBA from the Anderson School of Management (UCLA) and a Bachelors degree in Computer Science. He also serves as a Mentor on Everwise and an advisor on Promeets.
Manoj is a believer in giving back to move forward, he has spent many years working in the public sector and used his technical skill set to make an impact for the greater good.
Senior Manager of Digital Marketing
Sarah Walsh comes to ReUp Education with more than a decade of experience in e-commerce and consumer marketing. With a degree in Computer Science from The Johns Hopkins University, Sarah made the transition from the development side of e-commerce to marketing and quickly found a home in customer lifecycle management. She brings to the team an analytical approach to marketing with a strong focus on testing and optimization.
A Massachusetts native, Sarah now lives in the San Francisco Bay Area where, outside of work, she dedicates much of her free time to a local non-profit sports organization.
Director of Partnerships
Nate has worked in the higher education technology and services market since 2008. The majority of that time has been spent in the Online Program Management, Marketing and Enrollment fields.
Nate comes from a family of educators and believes in the importance of, and open access to, a high-quality education. Throughout his career, he has helped colleges and universities adopt new strategies to launch and support online programs, increase the reach of enrollment managers and marketers, and embrace technology to better support students in and out of the classroom.
Nate is an alumnus of Eastern Kentucky University.
Director of Partnerships
Jean has worked throughout her career to support academic institutions improve the student experience and outcomes. Her dedication to teaching and learning stems from the firm belief that academic excellence and educational equity are foundational change agents for our society. She leverages this passion to lead sales efforts in online solutions, partnering with schools to define and execute winning strategies that further the institutions’ goals and ultimately produces students who are better prepared to chart their own course in life and attain their dreams.
Raised to highly value the possibilities that a quality education affords, Jean learned early that education is a key component to success. Working with sales and implementation teams at ed-tech startups and companies such as Pearson Education, and Rosetta Stone have allowed her to develop expertise in business development, account management, strategic planning, technical solutions deployment and revenue growth.
Jean lives in the Phoenix area and is an alumnus of Arizona State University.
Director of Partnerships
Andrew has served higher education institutions as they explore innovative solutions for improving learning and increasing student success since 2011.
Prior to joining ReUp, Andrew was a regional director of business growth at Campus Labs where he gained expertise in learning outcomes assessment, accreditation, retention, and completion strategies. With a background that also includes customer service and account management roles, he helps prospective customers analyze the factors that will enable their long-term success as they design a partnership strategy based on the nuances of their specific context.
Andrew holds a BBA from the University of Georgia and is based in the greater Atlanta area.
Business Development Representative
Aaron Harrington joined ReUp Education as the Business Development Representative, leading the effort to establish new partnerships. He is an accomplished fundraiser, salesperson and non-profit board member. Taking advantage of his comprehensive experience in budgeting, goal-setting, communications, marketing, brokering, and establishing new business, he is able to provide a valuable perspective on the challenges and opportunities institutions face.
Aaron’s educational career began at Gordon-Conwell Theological Seminary where he led a comprehensive campaign with a goal of $64.5 million dollars. Ultimately he finished the campaign at $70 million dollars and grew the annual fund by 20% for 6 consecutive years.
Most recently, Aaron was in commercial real estate in Massachusetts, gaining expertise in negotiations, deal structuring, tax advantages and leveraging investment vehicles.
Aaron holds a Bachelor of Science in Recreation and Leisure Studies, a minor in Psychology and a concentration in Outdoor Education from Gordon College. Aaron is a seasoned board member presently serving as President of the New England Seafarers Mission and Trustee for Russia Evangelism and Leadership.
Destiny brings over 11 years of experience in higher education and coaching to ReUp, as well as a dedication to developing the talents in others and guiding individuals in the discovery of their own potential. Growing up in a working class family in the Pacific Northwest, she experienced first-hand the challenges of navigating the higher-education system, as well as the power it has to change lives and open doors. This experience developed a deep belief in the power of education and the need for individualized support and mentorship. In addition to success coaching, Destiny’s experience includes workforce development, training, and non-profit consulting.
While attending Washington State University and earning her bachelor’s degree in public affairs, Destiny continued to develop her passion for higher education and community development. A native Portlander, she also teaches career readiness and personal resiliency classes at a local non-profit and has worked 1:1 providing career coaching to members of the community.
John Paul Castiaux
Manager of Training and Development
John Paul Castiaux comes to ReUp Education with over 10 years of experience coaching college students to get the most out of their education and graduate. He knows first-hand the challenges of navigating the higher-education system and the positive impact mentorship and individualized attention can make on the student lifecycle. Passionate about being of service to students from application to graduation, John Paul relies on his experience teaching English in Brazil and his tenure as a Peace Corps volunteer in Zambia to forge relationships with students of diverse personalities and backgrounds. He is driven to improve student outcomes and college completion rates and believes proactive outreach and engagement from college personnel is instrumental to this vision.
A native of the San Francisco Bay Area, John Paul now lives in Portland, Oregon with his wife and tiny-house neighbors and enjoys spending his weekends along the Columbia River Gorge. He holds a B.A. from UC Davis and an MBA from UT Dallas.
Business Operations Manager
Jennifer comes to ReUp with over 20 years of experience in project management and operational leadership. Most recently, Jennifer was the Training and Communications Manager for Go! Retail Group, where she supported over 400 operators and employee managers across the country. She has a background in meeting planning and support, conference management, human resources, marketing, communication and documentation. Her passion for learning and wanting everyone to have the opportunity to reach their educational goals is what brought her to ReUp.
Jennifer holds a Bachelor’s Degree in Music and Business from DePauw University in Greencastle, IN and a Master’s Degree in Music from Roosevelt University in Chicago. She is IMP certified. Jennifer was on the Board of Directors for the Book Industry Charitable Foundation for 4 years.
Originally from Kentucky, Jennifer presently lives in Austin, TX. She loves to travel, read, and enjoy an active Austin lifestyle.
Digital Marketing Manager
Lise comes from a family of educators and engineers and has always been interested in how technology can help students reach their learning goals. Prior to joining ReUp, she helped students share their story through video at WeVideo for Education where she also established the WeVideo education ambassador program to enable educators to bring storytelling into their classroom.
Lise holds a Bachelor’s degree in Marketing from Oslo School of Management and a Master’s degree in International Marketing from Hult International Business School in San Francisco. Prior to getting her marketing degrees, she studied Philosophy and Italian in Italy. Although she grew up and spent most of her life in Norway, she now resides in the Bay Area, where you can find her eagerly hunting Pokémon with her husband and dog.
Data Analytics Manager
Joanna is passionate about using data to improve access and equity in higher education. Prior to joining ReUp Education, Joanna developed and led the research agenda for City Colleges of Chicago, working on research projects on topics like remedial education and early college programs. Prior to City Colleges, Joanna worked in higher education consulting, and also has experience in philanthropy and criminal justice. Joanna holds a BA and Mathematics and Economics from Williams College and Masters in Public Policy from the University of Chicago.
Joanna lives in Chicago, where she is a volunteer and Associate Board member for Back on my Feet, a nonprofit that addresses homelessness through running, community, and essential support services. In her free time she enjoys taking advantage of the lakefront and museums in Chicago.
Success Coach Manager
Kristin is a firm believer in coaching and how it can empower people to achieve their goals and fulfill their potential. As a first generation college student, she understands the challenges students can face in school yet how impactful the power of education can be to transform people’s lives. Kristin always knew she wanted to be a positive presence in other’s lives; so many teachers, mentors and advisors impacted her educational path and she wanted to be able to do that for other students. Almost 5 years ago she was lucky enough to find her calling and passion as a success coach in higher education. Prior to working as a coach, Kristin held a multitude of different roles in the educational sphere, most notably serving as a school counselor for over 3 years. Although she learned much from her previous experiences, becoming a coach truly transformed her life and she is driven to continue to support students in achieving their dreams in whatever capacity she is able to.
Kristin is originally from Upstate New York but has lived in Nashville, TN for over 10 years along with her husband and daughter Charlie. She feels lucky to be able to take advantage of all the amazing things Nashville has to offer (music, food, sports, etc.), but most of all enjoys spending time with family and friends. Kristin has her B.A. in Psychology and Spanish from Dartmouth College and her M.Ed. in Human Development Counseling from Vanderbilt University.
Success Coach Manager
Carla Rivera-Cruz comes to ReUp Education with over a decade of experience in social work, K-12 education, and facilitation of adult learning. As a proud military brat and daughter to Puerto Rican parents, navigating through her own educational and professional journey came with frequent challenges. It was because of individuals who mentored her along the way that Carla was able to thrive and reach professional milestones she had never dreamed of. She sees her role with ReUp Education as an opportunity to pay it forward and help others gain access to mentoring and resources that will help them reach their fullest potential.
In her spare time, you can find her island hopping with her husband or spoiling her rescue dog, Johnny Cashew. She holds a BS in Psychology from the University of Florida (Go Gators!) and an MS in Industrial/Organizational Psychology from the University of Central Florida. Most recently, she was elected by her neighbors to serve on the Creighton Elementary School Board in Phoenix, Arizona.
As the first person in her family to earn a college degree, Shannon believes success coaching is much more than a career, it’s her calling. With over 10 years of success coaching experience in higher education, she hopes to continue supporting future college students with their educational goals through compassion, understanding, and an unwavering belief that education will always be worth it.
In addition to working at ReUp, Shannon is a wife and mother who holds a bachelor’s degree from Pacific University and a master’s in English literature from Portland State
University. She values a strong community, and is known for a fierce commitment to the people with whom she works.
N’Digo Kali owes her passion for transformation and creativity to her Colorado upbringing and childhood fascination with nature, science, art, and mythology. N’Digo’s experience as a professional coach, visual artist, and yogi cultivated an ever-growing desire to empower others to reach their highest potential and to live more authentically. She holds a B.S. in Social Science from Tennessee State University (Psychology & African Studies emphasis) and certifications as a Holistic Lifestyle Coach, Mindfulness Practitioner, and Yoga Instructor.
Coaching is one of many platforms N’Digo uses to inspire individuals to discover who they are, identify what they most need at the moment, and take the appropriate steps to get there.
Erin comes to ReUp with over eight years of experience in higher education as an adjunct professor and success coach. Erin’s passion for education began in a gender studies class while earning her undergraduate degree. The class was transformative, opening her eyes to the revelatory power of education, particularly for those individuals for whom education has not always been possible. Erin received a teaching assistantship at Oregon State University where she received her M.A. in Women Studies. It was during those two years that she realized her love of teaching and mentoring students. After graduating, she continued on to work as an enrollment coach and enrollment manager for Helix Education.
Success Coach/Readmission Coordinator
Growing up in small town Missouri, getting out was all she wanted to do. After graduating high school, she went out and did not look back. She fought all odds, to become the first to finish and she did it, she graduated from the University of Missouri. The education bug had bit her so she went on to attend Le Cordon Bleu Las Vegas.
Bouncing around after graduation, she ended up back in St Louis and found herself working in hotels, restaurants, and retail but nothing ever seemed to be the right fit. The world of customer service It wasn’t until she uprooted herself for the third time and moved to Portland, Oregon where things finally started to click.
That move is where Stephanie lucked into her first coaching position and fell in love with it. She found her place in the world. Coaching has given her a way to help students help themselves. Helping people has turned into a passion and coaching a way of life.
For Stephanie learning never ends, so when she is not working with ReUp, she is working on her Master’s in Business Administration through Brandman University. When she does take a break, she can be found spending time with her pup Finex and her boyfriend, or in the kitchen trying out a new allergy free concoction.
TaShunda Franklin brings a wealth of experience in relationship building to ReUp, stemming from previous work in sales, customer service, and as an Outreach & Admissions Counselor in higher education. Having graduated from a post-traditional undergraduate program, her passion for serving this unique population is born of her own student experience. TaShunda knows first-hand the challenges adults face as they seek to balance competing priorities while striving for degree completion. As a Success Coach she leverages hands-on experience to identify and understand students’ needs while helping them succeed at achieving their educational goals.
A life long learner committed to personal and professional growth and development, TaShunda holds a bachelor’s degree in Organizational Leadership from Lipscomb University, a certificate in Leadership Coaching for High Performance from Results Coaching Global (ICF accredited), and she is currently enrolled at the University of Hartford where she will earn a master’s degree in Organizational Psychology.
TaShunda currently resides in Nashville, TN. In her spare time she enjoys exploring the latest findings in emotional intelligence and feeding her passion for plant-based living.
Cherish has been a supporter of college students her entire career - beginning in college admissions and enrollment and then as a Learning Coach for undergraduate students. She found her passion in higher education shortly after she completed her degree and has loved every minute of working with students. She has invested in both traditional and non-traditional, on campus and online students. She understands the powerful transformation a college degree can provide and strives to empower students to find their own strengths to achieve their goals – which she is confident each student possesses.
Cherish graduated from Gordon College in Massachusetts with a Bachelor of Science in Biology. She currently resides in New Hampshire with her husband and children. On the rare occasion that she finds quiet time, she enjoys reading, cooking healthy meals, and loving on foster children that come through her family’s home.
Thurston has a diverse and versatile journey that led him to ReUp Education. He served in the military for six years and attended Tennessee State University earning a degree in Africana Studies. With this degree and experience, Thurston was able to forge relationships with community leaders and helped create programs that focused on higher education.
He knows firsthand the challenges people encounter while earning their degree. From that experience, he landed an opportunity at Portland State that helped veterans return to school to achieve their goals before, during and after serving in the military. In this role, Thurston honed his skills in helping students achieve their dreams and while overcoming obstacles. Thurston has always been a champion of diversity, inclusion and personal development and he is excited to continue to do that in his new role as a Success Coach.
Thurston is a father, veteran, a proud member of Alpha Phi Alpha Fraternity Inc., and an avid Tampa Bay Buccaneers fan.
Ashley Merryman joins ReUp Education as a Success Coach, with an extensive background in coaching, management, customer service, and sales. She graduated from Penn State University, experiencing both a traditional setting and in an online environment, as a returning adult learner. Ashley thrives on making connections and sharing her approach to life-long learning with others.
Ashley began her coaching career in 2015 as a dedicated Learning Coach in higher education and immediately found a passion in empowering students as they work towards their educational, career, and personal goals. She holds a bachelor’s degree in Organizational Leadership and a minor in Psychology.
Ashley resides in Pennsylvania with her husband and their cat. She enjoys reading, traveling, and connecting with family and friends.
Over the last 20 years as an educator, speaker, and certified career and life coach, Kris’s passion has been in helping people discover and reach for what they truly want. Kris most enjoys supporting people in times of transition and helping them confidently move forward while celebrating their progress each step of the way. As a graduate of the Coach Training Institute’s Leadership Program, Kris is skilled in creating safe and bold partnerships that draw out and build upon the unique strengths in others.
Kris holds a B.A. in English Literature from U.C. Berkeley, and an A.A. in Women’s Studies from San Francisco City College, and is committed to a life of learning and personal growth.
Christine has always valued higher education and has developed an even deeper appreciation for it during the past seven years from different roles she has had. She is one of the first members of her family to earn a Master’s Degree, and truly values everything she took away from her education. She loves to work with students as their “teammate”, and encourage them every step of the way. Obstacles may be big, but their dreams are bigger.
She is a wife and mother of two beautiful children. She earned her undergraduate and M.S.Ed. from Northern Illinois University. She enjoys spending time with family, friends, and her dog. Her favorite pastimes include reading, music and watching movies.
Stephanie joins ReUp with a passion for students and education that began during her undergraduate experience. Shortly after graduation, Stephanie decided to remain at her alma mater to work in the Office of Admissions, where the traveled to various states to support high school students in their college admission process. From there, Stephanie decided to return to school to pursue her passion in the field of mental health and began working as a therapist for several years. Stephanie enjoys partnering with others to help them feel successful in any area of their life journey. Stephanie is excited to blend her wealth of experience to join ReUp’s mission.
Stephanie holds a B.A. in Social Work from Christopher Newport University. She is a Licensed Clinical Social Worker with her Master’s Degree in Social Work from Virginia Commonwealth University. When she is not working, Stephanie enjoys spending time with her husband and daughter. Crafting, dancing and cooking are Stephanie’s favorite self-care activities.
John Reyes, Jr.
John is a Southern California boy, having lived in sunny Southern California all of his life. He recently completed his collegiate education at Brandman University—earning a Bachelor of Arts in Sociology, a Certificate in Public and Nonprofit Leadership and a Master of Arts in Organizational Leadership during his tenure there. His journey in Higher Education began over 11 years ago, having the honor of working exclusively with Active Duty and Veteran service members. Through his career in Higher Education, John has gained valuable experience in Admissions, Academic Advising, Accounts Receivable and Financial Aid, and Leadership. In his previous position, he help developed team members in educating students on financial aid and military benefits.
Although he enjoys leading employees and helping them develop, his true passion is connecting with students as they restart their educational journey. He finds it rewarding when a student is able to overcome an educational challenge they fear, no matter how big or small, and being able to share the emotional experience with a student. John is excited to continue his career with ReUp Education, to expand his knowledge and skill, and to make a difference for the organization and in the lives of students.
In his free time outside of work, John enjoys spending time with his wife and their two children—Anthony (4) and Riley (3)—as well as their cat and dog. John is a sports fanatic who loves to attend Rams, Angels and Lakers games when he has an opportunity to, and will talk sports with anyone.